BOOKING TERMS AND CONDITIONS

At Rinjani Sharing Tour, we aim to make your payment experience simple, clear, and reliable. Please review the following policies to ensure a smooth booking process.

1. Accepted Payment Methods
For Entrance Permit Payment:
• Bank Transfer / Wise Transfer
• Revolut
• PayPal (4.5% processing fee applies)

For Remaining Balance:
• Cash
• Card Payment (3% fee applies)

Important:
No participant may begin the trek without completing full payment.

2. Entrance Permit Payment
To secure your booking, guests are required to complete the National Park Entrance Permit payment at the time of reservation.
As permits are government-regulated and issued in advance, this payment is:

• Non-refundable
• Non-transferable

Once the permit has been processed, cancellations cannot be refunded.

3. Final Payment

The remaining balance must be completed:
• One day before the trek, or
• During the briefing session at our office

Payments may be made using any accepted payment method listed above.

4. Cash Payments
Guests choosing to pay in cash must complete payment during the briefing session at least one day prior to the trek.

Please note:
We cannot accept torn, heavily damaged, or defaced currency.

5. Bank & Transaction Fees

All bank charges, transfer fees, currency conversion costs, and processing fees are the responsibility of the guest. Please ensure the full payment amount is received after deductions.

6. Important Reminder

We strongly encourage guests to carefully review all booking and payment policies prior to confirming a reservation. These policies are designed to maintain fairness, operational stability, and a smooth trekking experience for all participants. Transparency and clarity are fundamental principles of Rinjani Sharing Tour.

Need to adjust your trekking date?
We understand that travel plans can change, and we strive to provide reasonable flexibility whenever possible.

Please review our rescheduling policy below:

1. First Date Change – Allowed Once

Guests are permitted one (1) complimentary date change, subject to availability.

Conditions:

• The new trekking date must have available National Park entrance permits
• If your preferred date is unavailable, an alternative date must be selected

Important:
If the newly selected date has no available permits, guests will be required to purchase a new entrance permit, as permits are government-regulated, limited, and date-specific.

2. Second Date Change – Additional Cost Applies

If a second date change is requested, guests will be responsible for the cost of issuing a new entrance permit.

As National Park permits:

• Are non-refundable
• Cannot be reused
• Are tied to specific dates

A new permit purchase will be required.

3. Why This Policy Exists

Mount Rinjani National Park strictly regulates entrance permits.

Once permits are issued:

• They cannot be refunded
• They cannot be transferred
• They cannot be modified

This policy ensures fairness, transparency, and proper allocation of limited trekking slots.

At Rinjani Sharing Tour, we understand that unexpected situations may arise. To maintain fairness, transparency, and operational stability, we kindly ask all guests to carefully review the following cancellation policies.

1. Cancellation Requests

All cancellation requests must be submitted directly via email or WhatsApp by the same person who made the original reservation.

Please note:

• Entrance Permit payments are non-refundable
• Bookings canceled for personal reasons are subject to the policies below

Personal reasons include, but are not limited to:

• Changes in travel plans
• Work-related conflicts
• Personal circumstances
• Flight delays or missed connections

We strongly recommend confirming your schedule before finalizing your booking.

2. Cancellation Charges

Cancellation more than 48 hours before the trek

✅ No cancellation fee
⚠️ Entrance Permit payment remains non-refundable

Cancellation within 48 hours before the trek

⚠️ 50% of the total package cost

Cancellation on the trek date / No-show

❌ 100% of the total package cost

3. Entrance Permit Policy

Mount Rinjani National Park permits are:

• Government-regulated
• Date-specific
• Non-refundable
• Non-transferable

Once issued, permits cannot be refunded under any circumstances.

4. Cancellation During the Trek

If a guest decides to withdraw after the trek has started:

❌ No refund will be issued

Any additional costs resulting from early departure are the responsibility of the guest.

This includes:

• Transportation
• Accommodation
• Porter / guide adjustments
• Personal expenses

5. Medical & Physical Conditions

If a guest is unable to start or continue the trek due to:

• Illness
• Injury
• Altitude sickness
• Physical discomfort

❌ No refund will be issued

Guest safety will always be prioritized, but financial compensation cannot be provided.

6. Force Majeure / Unforeseen Events

If the trek is affected by events beyond our control, including:

• Extreme weather
• Natural disasters
• Government restrictions
• National Park closures
• Safety concerns

Rinjani Sharing Tour reserves the right to:

✔ Modify the itinerary
✔ Postpone the trek
✔ Cancel the trip

In such cases:

❌ Refunds will not be issued
✔ Guests will receive an open-date credit / reschedule option

7. No-Show Policy

Failure to attend:

• Pre-trek briefing
• Trek start date

Will be considered a no-show

Resulting in:

❌ 100% cancellation charge

8. Unused / Omitted Services

No refunds will be provided for:

• Unused services
• Skipped meals
• Shortened itinerary
• Voluntary early return

When you reserve your trekking package with Rinjani Sharing Tour, a personalized National Park Entrance Permit is secured under your name, as required by the Mount Rinjani National Park Authority.

This permit is mandatory for accessing the trekking routes and is strictly regulated by government policy.

Please carefully review the following conditions:

1. Non-Transferable Permits
All Mount Rinjani entrance permits are issued individually and **cannot be transferred** to another person under any circumstances. Once a permit is issued using your personal information, it cannot be reassigned or modified.

2. Non-Refundable Permits
All entrance permits are 100% non-refundable. If you cancel your trek for any personal reason after the permit has been issued:
❌ The entrance permit payment will be forfeited
❌ No refund can be provided

This regulation is strictly enforced by the National Park Authority.

3. Date Change & Permit Validity
Permits are date-specific.

✔ Guests may request one (1) date change, subject to permit availability
❌ Additional date changes require purchasing a **new entrance permit**

This is necessary because:
• Previously issued permits become invalid
• Permits cannot be reused
• Permits cannot be modified

Any additional permit costs are the responsibility of the guest.

4. Government Regulations
Please note:
• These policies are mandated by the Mount Rinjani National Park Authority
• Rinjani Sharing Tour has no authority to alter permit rules
• All regulations must be followed without exception

5. Park Closure / Force Majeure

If Mount Rinjani National Park is closed due to:
• Extreme weather
• Natural disasters
• Volcanic activity
• Government restrictions
• Safety considerations
• Other unforeseen events

Rinjani Sharing Tour reserves the right to:
✔ Modify the itinerary
✔ Postpone the trek
✔ Provide an alternative arrangement where possible

❌ Refunds cannot be guaranteed, as permits and operational costs are non-refundable.

✔ Rescheduling options or travel credits may be offered depending on the situation.

Your safety will always remain our highest priority.

At Rinjani Sharing Tour, our goal is to provide a clear, enjoyable, and well-organized trekking experience.
Please review the following terms that govern all trekking packages and services.

1. Pricing
• All prices are per person
• Rinjani Sharing Tour operates as a group / sharing experience
• Solo travelers will be grouped with other participants
• Private arrangements (such as a private tent) may be available with an additional fee

2. Group Experience & Trekking Dynamics
By joining a sharing trek, guests acknowledge that:
• Trekking pace and daily timing may vary based on group abilities
• Guides will maintain a safe and reasonable pace for all participants
• Mutual respect, patience, and cooperation are essential for group harmony
If you experience discomfort, concerns, or require assistance during the trek, please inform your guide immediately.

3. Transportation & Itinerary

• Trekking packages include pick-up and return transportation (as specified in your booking)
• Rinjani Sharing Tour reserves the right to adjust itineraries due to:

• Weather conditions
• National Park regulations
• Trail conditions
• Safety considerations
• Unforeseen circumstances

All adjustments will prioritize guest safety.

4. Health & Safety on the Mountain

Guest safety is our highest priority. If a participant becomes ill, injured, or unable to continue:
• Our team will assist with safe descent procedures
• Evacuation, medical expenses, and additional costs are the responsibility of the guest

If you are unable to complete the trek:
❌ No refund will be issued
✔ We may provide supporting documentation for insurance claims upon request

We strongly recommend travel insurance covering trekking activities.

5. Responsibilities & Obligations
Rinjani Sharing Tour Responsibilities

We commit to:

• Providing experienced guides and support staff
• Maintaining safety-focused operations
• Supplying appropriate trekking equipment
• Practicing responsible and eco-friendly trekking

However, we are not responsible for:
• Extreme or unpredictable weather
• Government regulations or park closures
• Natural disasters
• Personal injuries beyond our control
• Loss or damage of personal belongings
• Transportation disruptions caused by third parties

Guest Responsibilities

Guests must:
• Follow guide instructions at all times
• Inform us of medical conditions prior to the trek
• Ensure physical readiness for high-altitude trekking
• Respect fellow trekkers and staff

6. Identification & Personal Data

• All trekkers must provide valid identification details for permit processing
• Foreign guests must present a valid passport
• Guests are responsible for providing accurate personal information
Failure to provide correct details may result in permit issues.

7. Group Size & Communication

• Sharing treks are conducted primarily in English
• Group sizes may vary depending on the package and season
• Smaller groups help ensure safety, comfort, and a better experience

8. Gratuities (Tips)

Tipping is voluntary but greatly appreciated. Our guides and porters work diligently to support your trekking experience, safety, and comfort throughout the journey. Tipping guidance may be provided during your pre-trek briefing.

At Rinjani Sharing Tour, we are committed to providing a comfortable, safe, and well-organized experience for every guest.
Please review the following policies carefully.

1. Pre-Trek Accommodation

Where included in your package, pre-trek accommodation follows these general arrangements:

Twin Rooms
• Typically provided with two single beds
• Private bathroom facilities
• Ideal for trekkers sharing the same booking

Double Rooms
• Rooms with one double bed may be available upon request
• Requests must be made during reservation
• Availability cannot be guaranteed without prior notice

Single Traveler Policy
• Solo travelers may share a room with another trekker
• Room sharing will be arranged whenever possible
• Private room upgrades may be available at an additional cost

We encourage guests to communicate room preferences early.

Room Upgrades & Extensions

Guests wishing to upgrade or extend their stay may request assistance:

• Subject to availability
• Additional charges apply

2. Assumption of Risks

Trekking on Mount Rinjani is an outdoor adventure involving inherent risks, including but not limited to:
• Weather fluctuations
• Uneven or steep terrain
• Altitude-related conditions
• Wildlife and insects
• Natural environmental hazards

By joining a Rinjani Sharing Tour, guests acknowledge that:

• They understand and accept these natural risks
• They are physically and mentally prepared for trekking activities

Guest safety remains our highest priority, and guides may adjust decisions accordingly.

3. Liability Limitation

Rinjani Sharing Tour’s maximum liability is limited to the total amount paid for the trekking package.
We are not responsible for:

• Injuries caused by natural conditions or personal negligence
• Loss or damage of personal belongings
• Delays or interruptions beyond our control
• Events caused by weather, natural disasters, or government regulations

4. Governing Law

All bookings, services, and potential disputes are governed by the laws of Indonesia, under the jurisdiction of Lombok, West Nusa Tenggara.
By booking with us, guests agree to this legal framework.

5. Image & Media Use

During the trek, our team may capture photos or videos for documentation and promotional purposes. By participating in our tours, guests grant Rinjani Sharing Tour the right to use such materials for:
• Website content
• Social media
• Promotional materials

No financial compensation will be provided.

Opt-Out Option
Guests who prefer not to appear in photos or videos may notify us prior to the trek.
We fully respect guest privacy.

Your safety and well-being are the highest priorities at Rinjani Sharing Tour.
Mount Rinjani is a physically demanding adventure, and all participants must understand and comply with the following health and safety requirements.

1. Mandatory Health Disclosure
All guests are required to inform Rinjani Sharing Tour of any relevant medical conditions, including:

• Pre-existing health conditions
• Injuries or physical limitations
• Allergies
• Ongoing treatments
• Any condition that may affect trekking activities

All information is treated confidentially and used solely to support your safety.

2. Health & Physical Fitness Requirements**
Mount Rinjani trekking involves:

• Steep ascents and descents
• High-altitude conditions
• Extended hiking hours

Therefore:

• Participants must be in good physical condition
• Guests must be capable of completing strenuous activities

Guests aged 70 years and above may be required to provide a medical fitness declaration confirming suitability for high-altitude trekking. If you have concerns about your fitness level, we strongly recommend consulting a medical professional prior to booking. Rinjani Sharing Tour does not conduct medical assessments.

3. Personal Responsibility**
Participation in the trek is undertaken at the guest’s own discretion.
Guests are responsible for evaluating whether the trek is suitable based on:

• Personal health condition
• Medical history
• Physical capabilities

Consulting a physician prior to trekking is strongly advised where necessary.

4. Participation & Safety Decisions
Rinjani Sharing Tour reserves the right to deny or discontinue participation if a guest’s condition is reasonably considered to:

• Pose a safety risk to themselves
• Affect group safety
• Prevent safe continuation of the trek

Such decisions may be made by guides or management and are strictly safety-based.

5. Pregnancy Policy

Pregnancy must be disclosed at the time of booking. Due to the demanding nature of Mount Rinjani trekking, participation during pregnancy may be restricted for safety reasons.

6. Travel Insurance
We strongly recommend all participants obtain comprehensive travel insurance covering:

• Medical emergencies
• Trekking activities
• Emergency evacuation
• Trip disruptions

All medical, evacuation, and emergency-related expenses remain the responsibility of the guest.

7. Commitment to Guest Safety

We are committed to supporting a safe and responsible trekking experience. Transparent communication regarding health conditions helps ensure:
• Proper preparation
• Safer trekking operations
• A more enjoyable Mount Rinjani experience